TLDR: Apten is an omni-channel AI agent that engages and nurtures leads across text, call, and email, and webchat.

Webchat specifically has been around for ages - but when a lead starts a conversation on the website and leaves halfway through, they’re gone.

Apten is not only able to start a conversation through webchat, but proactively reach out via SMS/voice/email once the lead goes inactive.

Today, Apten automates sales/marketing for hundreds of thousands of leads each month - we work with some of the largest enterprises in consumer services (industries including home services, healthcare, education, financial services, and insurance).

https://www.youtube.com/watch?v=63At2HXNX4k

The Problem

B2C services companies today (insurance, home services, financial services, education, etc) rely on a combination of call centers, dialers, email/sms marketing automation systems to convert new leads.

These systems fall short because:

• Human teams are required to scale up dialing/call efforts (leads slip through the cracks)
• SMS/email automations are typically one-way, static sequences without personalization

Our Solution

Apten automates sales and marketing for B2C enterprises with:

• Omni-channel capabilities: set up a single conversational flow that works across SMS, voice, email, and webchat.
  • Apten maintains unified memory across SMS, voice, emai, and webchat (just like a human does) to personalize conversations at scale
  • Apten can also switch between channels at anytime to meet a lead where they want to be met
  • Move leads through different conversational flows depending on where they are in the customer/lead journey
• Intelligent follow-up: Apten will not only personalize follow-ups based on what it knows about a lead or a past conversation, but it will also dynamically adjust when to follow-up based on a lead’s repsonse
  • Personalized AI voicemails can be left on dial attempts that go to an answering machine
  • Apten is able to use local presence dialing to auto-match the number it dials from to one that best matches the lead’s area code
• AI tools: Apten can take actions with your systems (scheduling, dialers, quote APIs, etc)
• Human in the loop: Handles transfers to your human team at any time (cold or warm). Apten can also dynamically transfer to specific numbers depending on
• Reliability: setup custom guardrails that automatically detect non-compliant messages and proactively fix them before they’re sent to the lead

Our Ask

If you’re an enterprise that:

• Falls in a consumer services industry (home services, financial services, insurance, education, healthcare, auto, law, etc)
• Generates a high volume of leads (5k+ leads / mo)
• Uses marketing automation (drip texts/emails, dialer sequences) + a sales team/call center to engage leads over the phone

We’d love to chat - you can find us at http://apten.ai.