TLDR: Apten is an omni-channel AI agent that engages and nurtures leads across text, call, and email, and webchat.
Webchat specifically has been around for ages - but when a lead starts a conversation on the website and leaves halfway through, they’regone.
Apten is not only able to start a conversation through webchat, but proactively reach out via SMS/voice/email once the lead goes inactive.
Today, Apten automates sales/marketing for hundreds of thousands of leads each month - we work with some of the largest enterprises in consumer services (industries including home services, healthcare, education, financial services, and insurance).
B2C services companies today (insurance, home services, financial services, education, etc) rely on a combination of call centers, dialers, email/sms marketing automation systems to convert new leads.
These systems fall short because:
Human teams are required to scale up dialing/call efforts (leads slip through the cracks)
SMS/email automations are typically one-way, static sequences without personalization
Our Solution
Apten automates sales and marketing for B2C enterprises with:
Omni-channel capabilities: set up a single conversational flow that works across SMS, voice, email, and webchat.
Apten maintains unified memory across SMS, voice, emai, and webchat (just like a human does) to personalize conversations at scale
Apten can also switch between channels at anytime to meet a lead where they want to be met
Move leads through different conversational flows depending on where they are in the customer/lead journey
Intelligent follow-up: Apten will not only personalize follow-ups based on what it knows about a lead or a past conversation, but it will also dynamically adjust when to follow-up based on a lead’s repsonse
Personalized AI voicemails can be left on dial attempts that go to an answering machine
Apten is able to use local presence dialing to auto-match the number it dials from to one that best matches the lead’s area code
AI tools: Apten can take actions with your systems (scheduling, dialers, quote APIs, etc)
Human in the loop: Handles transfers to your human team at any time (cold or warm). Apten can also dynamically transfer to specific numbers depending on
Reliability: setup custom guardrails that automatically detect non-compliant messages and proactively fix them before they’re sent to the lead
Our Ask
If you’re an enterprise that:
Falls in a consumer services industry (home services, financial services, insurance, education, healthcare, auto, law, etc)
Generates a high volume of leads (5k+ leads / mo)
Uses marketing automation (drip texts/emails, dialer sequences) + a sales team/call center to engage leads over the phone