👋 Hey everyone, we’re Sam (2x founder) and Jack (ex-SpaceX) and we’re building Ambral, The AI Account Management team. If you’re an account manager, b2b founder, or run post-sale teams, let’s chat.

Ambral synthesizes signals from your customer activity and interactions into AI-powered models of every account. It pinpoints who needs attention and why, and proactively drives or recommends expansions, prevents churn, and ensures no customer slips through the cracks. It’s mission control for your customers.

Who we are:

💼 Sam (CEO) is a 2x founder, was an early product hire at Wonder (valued at $7bn) and led AI product at Everlywell. He launched a platform in college which grew to 100k+ users within a month and was the CTO of a food delivery business which was acquired at the start of the pandemic. He’s felt the pain of losing customer intimacy at scale and is obsessed with solving it.

🚀 Jack (CTO) is ex-SpaceX Flight Software Special Projects, where he developed the next-gen flight computer and telemetry backbone for Falcon 9 and Falcon Heavy. In mission control, he watched how split second decisions based on the right data at the right time mean the difference between success and failure. He’s now doing the same for your customers.

👨‍💻 We’re long time friends from Cornell Computer Science.

Ambral Launch Video

🛑 The Problem:

As B2B companies scale, the founder-level customer intimacy and intuition that drives early growth becomes impossible to maintain. Customer context splinters across systems, logs, and communication channels, drowning teams in noise no human can process.

Account managers juggling multiple customers become reactive firefighters, bleeding revenue through missed upsells and preventable churn. The missed opportunity is massive: Expanding a current customer delivers 5x higher ROI than acquiring a new one, but unless you’re selling massive enterprise contracts, you can’t hire a dedicated AM for every customer. But now you can.

🔥 Our Solution:

Ambral plugs into your existing stack and:

• 💻 Analyzes all customer telemetry - product logs, communication channels, meetings, etc.
• 🧑‍🎓 Learns what matters to each customer - their goals, constraints, decision makers, success metrics
• 🤖 Generates and maintains dynamic AI models of every account with the right context (not just data points, but what those data points mean for this specific customer)
• 🚨 Identifies who needs attention, why, and what to do
• 🤑 Surfaces upsell moments and churn risks
• ✅ Recommends or autonomously takes the right action to drive an expansion, prevent churn, and ensure no request falls through the cracks

🧠 It’s like cloning your best Account Manager, giving them a degree in data science, and assigning them to monitor and take action for every customer, 24/7, with contextual understanding.

Ambral enables teams to drive unprecedented Net Dollar Retention while scaling their most valuable asset: Customer Obsession

Our Ask:

• If you or someone you know runs revenue or post sale teams, let’s chat! Grab time with us or shoot us a text at 914-815-7914
• Connect with us on Linkedin to stay posted on our journey