Veritus Agent
AI agents for the consumer lending industry
Voice Agent Designer / Prompt Engineer
About the role
About Veritus
Veritus Agent is building an AI-native virtual agent platform for consumer lending and collections. Backed by Y Combinator and founded by leaders from Best Egg, Affirm, PayPal, and Lending Club, we’re modernizing legacy call centers with fully compliant AI agents across voice, SMS, and email. Our platform drives higher conversions, lowers servicing costs, and improves borrower outcomes.
The Opportunity
We’re hiring an experienced Voice Agent Designer / Prompt Engineer to design, tune, and deploy production-grade voice agents across financial services use cases as we rapidly scale our customer base. This role will also be responsible for designing agents across use cases, customer profiles, and regulatory needs, while shaping our long-term strategy to stay at the forefront of AI-powered voice automation.
You’ll collaborate with the sales, compliance, and engineering teams to:
- Translate client requirements and compliance rules into robust conversational logic and prompt flows.
- Design and optimize prompt architectures and conversational flows for AI voice agents.
- Tune voice synthesis, pronunciation, and emotional tone to deliver natural, empathetic, and persuasive borrower conversations.
- Run A/B tests and human-in-the-loop QA to improve agent performance over time.
- Build scalable frameworks and tooling to ensure consistent agent quality across clients and consumer lending use cases.
- Own the roadmap for voice AI capabilities, helping define what great sounds like, and how we get there.
You’ll thrive in this role if you:
- Are an avid prompt hacker who loves crafting and refining multi-turn, emotionally intelligent dialogue and obsessing over how to make it just a little better every time.
- Have hands-on experience building complex voice agents using leading LLM and voice technologies (e.g., OpenAI Realtime, GPT-4o, ElevenLabs, Deepgram, Speechmatics).
- Keep current with the state of the art for turn-taking, latency, and interruption handling in real-time voice systems.
- Have experience optimizing voice prosody, pronunciation, and pacing for clarity and tone.
- Care deeply about building agents that are empathetic and compliant in high-stakes financial settings.
- Thrive in a fast-paced environment and enjoy collaborating as part of a high-performing, execution-focused team.
Nice to Have
- Experience in regulated or high-trust environments (finance, healthcare, or government).
- Advanced/academic knowledge of speech-to-text / TTS pipelines, evaluation metrics, and voice quality tuning.
- Experience working with multiple different conversation design tools (Voiceflow, Rasa, Dialogflow) or real-time agent frameworks.
Role Details
- Location: San Francisco, CA; remote considered for exceptional candidates
- Engagement: Full-time or contract-to-hire
- Compensation: Competitive pay + potential equity
- Start: Immediate
Why Veritus
You’ll be working on one of the most impactful applications of voice AI, improving customer service for millions of borrowers by making it easier to access, manage, and repay credit with dignity and efficiency.
It’s meaningful work, and also just a great time. You'll be part of a high-performing, professional team where you can move fast, have fun, and learn from seasoned veterans.
About Veritus Agent
Veritus is a next-generation, vertically integrated debt buyer and collections platform powered entirely by AI. We acquire charged-off consumer debt and service it using in-house AI agents—including voice AI—replacing costly and inconsistent human collectors with automated agents that are faster, cheaper, and more compliant.
By owning the full stack—from debt acquisition and portfolio valuation to omnichannel outreach and negotiation—we drastically reduce cost-to-collect, enabling us to pay more for portfolios and scale rapidly. Veritus is positioned to lead a massive transformation in the $16B+ collections industry, expanding from debt buying into third-party servicing and SaaS.
We’ve just joined Y Combinator’s Summer 2025 batch and are backed by repeat founders with deep experience in AI, fintech, and regulatory-heavy industries. Now we’re building out the founding team—and looking for world-class engineers who want to work at the heart of a high-margin, AI-native vertical business.
