Customer Support Platform Built for Hardware

Telemetron is an AI-powered support platform tailored for hardware products (medical devices, consumer electronics, industrial hardware, robotics, and more). Our platform unifies ticketing, device diagnostics, order tracking, and product documentation into one intelligent system. Our AI agents connect directly to devices, APIs, and backend systems to deliver faster resolutions, smarter routing, and better support experiences.

Active Founders

Shivani Patel

Founder

Co-founder & CEO at Telemetron. Previously built all the AI support software for Starlink at SpaceX including an AI troubleshooting system to root-cause every customer support inquiry using Starlink device data. Led the development of the Starlink app/web chatbots and an AI copilot for customer support agents. Also built fully secure/on-prem coding agents for SpaceX engineers.

Shivani Patel

Founder

Co-founder & CEO at Telemetron. Previously built all the AI support software for Starlink at SpaceX including an AI troubleshooting system to root-cause every customer support inquiry using Starlink device data. Led the development of the Starlink app/web chatbots and an AI copilot for customer support agents. Also built fully secure/on-prem coding agents for SpaceX engineers.

Hamza Shaikh

Founder

Cofounder & CTO of Telemetron. Rebuilt Starlink's multi-billion dollar ecommerce flow & solved global customer issues. Also added user referrals, managed localization, payment integrations, analytics, a/b testing, content management, SEO, some other things here and there.

Hamza Shaikh

Founder

Cofounder & CTO of Telemetron. Rebuilt Starlink's multi-billion dollar ecommerce flow & solved global customer issues. Also added user referrals, managed localization, payment integrations, analytics, a/b testing, content management, SEO, some other things here and there.

Company Launches

Telemetron: The Support Platform that Understands Hardware

See original launch post

The Team:

Hamza and I worked together on the Starlink team at SpaceX. We built all the AI Customer Support Software for Starlink. We also worked on Starlink’s Internal admin tooling to manage all parts of the business (ecommerce, growth, sales, inventory, etc.)

The Problem:

For hardware products, post-sales support is more than just replying to emails and working tickets. 50-80% of customer issues are tightly coupled with what is happening on devices. Resolutions require in person service, warranty checks, returns & replacements (RMAs), video calls, and root-causing defective hardware .

At SpaceX, we evaluated over 20 customer support companies and ended up needing to build our own tooling. When talking to other hardware companies, we found every hardware company faces the same problem.

Support agents aren’t technical enough to troubleshoot. Companies have to provide extensive training to prevent escalations to software / hardware teams
Legacy support software like Zendesk / Intercom are built for b2b SAAS. Hardware companies are forced to build software tools from scratch

The Solution:

Telemetron: End-To-End Support Platform for Hardware Companies. We handle product support, troubleshooting, field service management, and more.

https://youtu.be/817uAVqoOWY

Internal Agent Copilot:
Integrations to connect your AI agent to your device telemetry, 3PL systems, ecommerce flows, and everything else needed to run a hardware company post-sales. Our agents are built to process and debug complex hardware data and docs.

Modern, Hardware-Friendly Customer Help Center + Chat:
Help Center and AI Chatbot that’s built for hardware. AI Agents that understand firmware revisions, product manuals, design docs. Easy to add pictures and videos for setup guides, troubleshooting docs, and product manuals

And so much more!

Field Service Management: Software tools for technicians providing in person support for hardware devices
Warranty Eligibility and Management software
RMA Eligibility and Management
Hardware evaluations Post-RMA
Omni-channel support (phone, email, text with i-Message, video calls)

Let's Talk!!

If you’re building hardware products, let’s talk! Feel free to book a demo here

If you have hardware products you love, but the customer support sucks, tell us about it founders@telemetron.ai

https://youtu.be/9Om9a2DVN6Q