SpadeWorks

Hi All,

I’m excited to share Spadeworks with you all

Problem

Trade contractors lose 40% of potential revenue because they can't answer calls while working on jobs. Every missed call is a missed customer - whether it's an emergency plumbing call at 9pm or a pest control inquiry during a busy day. Traditional solutions like call centers are expensive and don't understand trade-specific needs like emergency vs routine calls, seasonal pricing, or multi-visit treatment protocols.

Insight

Trade contractors have predictable, repeatable customer interactions that follow industry-specific patterns. A pest control call about wasps needs immediate scheduling, while routine maintenance can wait. HVAC emergencies have different urgency than annual tune-ups. These conversations follow scripts that can be automated, but only if the AI understands trades terminology, pricing structures, and seasonal patterns.

Solution

Spadeworks provides AI agents specifically trained for trade industries. Our AI answers calls, triages by urgency (emergency vs routine), schedules appointments based on technician availability and geographic routes, generates quotes using the contractor's pricing, sends SMS reminders, and handles follow-ups. When complex issues arise, it seamlessly transfers to humans with full context. The AI integrates with existing CRM and scheduling systems.