Atlas

Modern customer support platform replacement for Intercom and Zendesk

Winter 2022

Active

Modern customer support platform replacement for Intercom and Zendesk

Atlas is a modern, all-in-one customer support platform that is built with AI first. We help you solve your customers problems faster by understanding them more completely with a suite of customer tools like session recording, bug tracking, and event feeds. You can think of us as the next generation Zendesk / Intercom combined with Log Rocket and Linear. Learn More: https://atlas.so/ Products: - Chat Widget - Ticketing - Omni channel Support (chat, email, WhatsApp, Slack Connect, and SMS) - Customer Timeline - Session Recording - Help Center - AI Chatbot - Customer Insights

Active Founders

Jon O'Bryan

Founder

Serial entrepreneur, recovering physicist, nature lover, and family man

Jon O'Bryan

Founder

Serial entrepreneur, recovering physicist, nature lover, and family man

Rahul Asati

Founder

CTO at Atlas

Rahul Asati

Founder

CTO at Atlas

Company Launches

Atlas for Discord – Bring Structure to Community Support

See original launch post

Atlas now natively integrates with Discord, making it easy to track, manage, and respond to support requests—without losing the fast, community-driven feel that makes Discord special.

https://www.youtube.com/watch?v=QmIlmEYfWsA

The Problem

Managing support on Discord is messy. Questions pile up, important messages get buried, and there’s no way to escalate or track issues properly. Most teams rely on disconnected tools, leading to lost conversations and frustrated customers.

Introducing Atlas for Discord

Atlas now integrates with Discord, turning real-time conversations into structured, trackable support tickets—while keeping everything in sync across platforms.

Key Features

✅ Turn Discord messages into tickets – Automatically or manually, so nothing slips through the cracks.
📢 Multi-channel support – Works with general chat, forum discussions, private VIP threads, and dedicated support forms.
🔄 Bidirectional sync – Reply to Discord messages directly from Atlas—no more switching between platforms.
💬 Structured, searchable support – Keep conversations organized and trackable inside Atlas.

Try it out

If you’re running a Discord community or know someone who is, I’d love to connect. Book a call with me, and let’s chat about how Atlas can streamline your support.