Intryc: AI Simulations and QA for CX Teams

Hi YC community!

Team Intryc (S24) here and excited to show you the second and most upgraded iteration of our product, already used by billion dollar companies like Deel.com and Blueground as well as hypergrowth startups like Fyxer AI and Factorial.

| The Team |

For those who don’t know us yet, our team spent 8+ years in the CX space. We’ve solved support tickets, managed accounts, built cross-country/continent teams and created entire playbooks and processes of how world-class CX teams should interact and support customers across the globe in our previous employers at Revolut, Confluent, Navan, Meta, Amazon.

| The Problem |

Creating a culture of operational excellence, overachieving, and top performance is one of the toughest challenges every company and leadership team face.

Especially in CX, every customer interaction can make or break that customer trust and turn into a nightmare or opportunity. There’s two sides to this problem. Lack of visibility and time to action.

We solved the first half during our S24 batch when we released our AI QA tool for CX teams that allows companies to monitor up to 100% and the most important samples of their customer interactions. Moving onto the second half, CX and Learning & Development managers spend 15+ hours per week building performance improvement material, aligning resources, and ensuring agents, CSMs, and adjacent CS Ops teams are well trained and prepared. Through role plays, shadowing, piecing together training material, reiterating, and updating the relevant resources - all critical activities yet still remain highly manual, unscalable, and more often than not outdated and simplistic. 2 out of 3 customers churn after a single negative support interaction. Training and coaching is more often than not limited, reactive, time-consuming, and inconsistent.

| The Solution |

Realistic Simulations: Agents practise on challenging, real-life scenarios (based on past tickets) in a safe environment. Low stakes, high gains!

Automated Scoring: Every interaction is measured against your org’s policies & playbooks, with unlimited tries and clear graduation paths. No more guesswork, team members get instant and clear feedback.

Targeted Coaching: Managers instantly see who needs help and where, cutting wasted training time. Enough with one-size fits all, different people need help in different areas.

Always Improving: Both new joiners and seasoned agents keep up-to-date with new products or processes effortlessly.

Continuous monitoring and process improvement: All data points are collected in personalised dashboards and reports that create a virtuous cycle of improvement across the team while completely eliminating up to 80% of manual preparation work and continuous manual data gathering and reporting across the organisation. Systems over wishful thinking.

The first results on our early adopters show onboarding and training time reduced by up to 50%. Managers reclaim 12–15 hours per week.

Agents have a lot more visibility on their performance progress, don’t have to guess any more and continuously improve like having a personal coach in their pocket.

We’re excited for as many of you as possible to give this a try and share your feedback!

Upvote our launch here: https://www.producthunt.com/products/intryc?launch=intryc
Thank you all for your support!