24/7 Answering, Less Overhead, More Revenue
TL;DR
Acrely is building the Voice AI Customer Service Rep (CSR) for Home Services that books jobs, dispatches contractors, and ensures a smooth customer experience.
https://www.youtube.com/watch?v=g_VG5mD-K7k
The Problem
In home services like HVAC, plumbing and electrical, every job starts with an urgent phone call because something broke. Customers expect enthusiasm and compassion, yet every business relies on a team of overworked CSRs. Calls slip to voicemail, jobs fall through the cracks, and constant churn in the office means no one really owns the customer experience.
Outdated phone trees frustrate callers, slow down bookings, and make growth expensive.
Contractors lose thousands each month in missed revenue while their customers get service that feels decades behind.
The Solution
Acrely provides an AI Customer Service Representative. It greets customers naturally, books jobs, dispatches techs, handles follow-up, and never misses a call. It’s not just voice AI - it integrates directly with ServiceTitan and other CRMs so jobs are booked, not just recorded. By replacing missed calls and inconsistent service with always-on, reliable customer care, contractors book more jobs, keep customers happier, and scale without adding headcount. We were originally building voice AI scheduling for real estate agents but home services businesses came inbound to us asking to use it.
In just 2 weeks, we pivoted and landed 6 customers.
About Us
Derek and Alek are childhood friends from Pittsburgh who both went on to study Computer Science at Carnegie Mellon University. Alek was the founding engineer of Caseflood (YC W25), a vertical AI Agent for Law Firms, and Derek previously built communication software for lunar rovers and developed RL controls algorithms for self-driving racecars.
The Ask
If you know home service business owners in HVAC, plumbing, electrical, or similar trades, we’d love an introduction.
Feel free to reach out: founders@acrely.ai