Candytrail — Conversation intelligence for in-person teams

TL;DR

Candytrail records every in-person customer interaction and surfaces insights — showing which talk tracks close, what objections keep arising, and the patterns that drive revenue.

The Problem

• Offline Blind Spots – Sales teams in industrial, healthcare, and retail rely on in-person interactions, but most of these conversations vanish into thin air. Managers hear only a fraction of them, leaving the majority of talk tracks unmeasured and unoptimized.

Our Solution

Conversation Intelligence for In-Person Sales – Candytrail captures every customer interaction, transcribes it, and analyzes conversation dynamics.

• Actionable Insights – Managers see the full pipeline of conversations without needing to shadow in person, spotting winning phrases, common objections, and areas for team-wide improvement.
• Scalable Training – Every rep benefits from instant feedback, turning what used to be quarterly ride-alongs into daily coaching.

Example Usecases:

Med spa chain

Old way: Pair a junior injector with the lead nurse for full-day “shadow” sessions, burning ~10 operating hours/week.

With Candytrail:  Candytrail’s pattern engine now flags “upsell” moments that are proven to increase revenue and auto-coaches staff daily leading to consistent improvement.

Team:
We previously studied CS at Cornell and bootstrapped an app to over 100k users and 1M in run-rate. We’re also twins.

Our Ask

Let Candytrail auto-coach every conversation and turn daily customer interactions into data-driven training. Book a live demo here.

Check out candytrail here.
Reach us @founders@candytrail.ai