About Weave

At Weave, we’re building the best software for the best engineering teams to move faster, and we want to hire an exceptional technical CSM to help us make sure everyone gets the most out of our product.

We are a well-funded startup, backed by top investors and growing rapidly.

You'll be working directly with me (Adam), the CEO. Before I was CEO of Weave I scaled multiple sales teams from $0-30M in ARR. I want to give you all the support and growth opportunities in this role that I got when I went through it.

You’ll also be working directly with Andrew, the CTO. Andrew runs engineering at Weave, and before that worked as the founding engineer at Causal.

Responsibilities

• Own the customer relationship post-sale. From onboarding, to account management, to technical support.
• Partner closely with founders, engineers, and product to influence roadmap & strategy.
• Act as the first responder to incoming support tickets, triaging and resolving issues efficiently.
• Diagnose and troubleshoot technical problems across GCP and our own systems.
• Reproduce issues and create clear, actionable bug reports for engineering.
• Submit small pull requests for simple fixes, documentation updates, or configuration changes.
• Collaborate with product and engineering teams to resolve escalations quickly.
• Keep support documentation up to date.

Requirements

• Engineering background (software, DevOps, or similar) with strong technical problem-solving skills.
• Ability to read and write code; confident making simple PRs in GitHub or similar.
• Excellent written and verbal communication skills.
• Desire to talk to customers and ability to handle intense situations.
• Self-starter who thrives in a fast-paced environment.

Nice to Have

• Experience with developer tools or SaaS products.
• Previous experience in a technical support or solutions engineering role.

1. 15-minute intro call
2. One-hour technical interview with our CTO, Andrew
3. One-hour on-site interview with CEO + team lunch
4. Two reference calls
5. 3-5 day paid work trial