AI Customer Success Lead (German-speaking)

Typewise (Y Combinator S22) is transforming customer service with AI. Our AI Agent Platform empowers businesses to build and deploy autonomous AI Agents that resolve customer requests across channels (email, chat, social, voice) with measurable impact on speed, quality, and cost.

We’re trusted by 50+ enterprise customers across Europe and the United States. We’re an international, 20‑person remote-first team, working hands‑on with leading brands to make customer service AI‑first.

Role Overview

As AI Customer Success Lead, you will own the end‑to‑end relationship for a portfolio of enterprise customers on the Typewise AI Agent Platform, blending project leadership, technical solutioning, and long‑term account ownershipto drive adoption, outcomes, and expansion.

In this role, you will:

• Lead onboarding & integrations from kick‑off to go‑live; align stakeholders and manage milestones/risks.
• Configure the platform (CRMs/ERPs/ticketing, knowledge bases, guardrails, human‑in‑the‑loop workflows).
• Design, launch, and iterate AI Agents across channels; use performance data and feedback to optimize.
• Enable client teams with training/playbooks; run QBRs and own KPIs (time‑to‑value, automation/adoption, CSAT/NPS, ROI).
• Act as a strategic advisor and internal advocate, channeling insights to Product & Engineering; identify expansions and lead renewals.

What you’ll bring

• Fluent in German and professional English
• 3+ years in Customer Success, Implementation, or Consulting for SaaS/enterprise software.
• Collaborative, high‑leverage working style: you enjoy brainstorming and reviewing work as much as executing, and you’re comfortable challenging assumptions.
• Proven project management skills; comfortable running multiple multi‑stakeholder projects in parallel.
• Strong technical aptitude: familiarity with GenAI concepts, APIs/integrations, and platforms (CRM/ERP, ticketing, automation).
• Ability to translate technical/AI concepts into business value and clear narratives for executives and frontline teams.
• Excellent communication and stakeholder management (workshops, enablement, executive updates).
• Ownership mindset: you bias to action, love solving ambiguous problems, and enjoy building scalable CS processes.
• Nice to have: experience with LLM‑powered products, prompt/config management, analytics, or basic SQL.

Why you’ll love it here

• Category‑defining platform at the forefront of AI for customer service.
• Real ownership across the full customer lifecycle and a visible impact on product and revenue.
• Hyper‑collaborative, international team (20 people) with fast decision cycles and high trust.
• Remote‑first with flexible hours (CET‑friendly, office in Zurich)
• Quarterly team trips to cool locations for on‑sites, customer visits, and shared adventures.
• Competitive compensation with stock option potential, plus growth opportunities as we scale.
• The chance to help shape the Customer Success function from the ground up.

Ready to move?

Help us set the standard for AI‑first customer service and ship agents that actually move the needle.