Salesforce & API Integration Specialist

Sendblue is the leading platform for businesses to send iMessages directly from CRMs like Salesforce, HubSpot, and GoHighLevel. We’re scaling fast and we’re building the future of business messaging through seamless, Apple native communication.

We’re looking for a Salesforce & API Integration Specialist to own our Salesforce managed package, onboard new customers, and act as the technical point of contact for teams integrating via our API.

This role is ideal for someone who loves combining technical systems knowledge with hands on customer work. You’ll maintain the package, improve and help agencies and teams successfully deploy Sendblue in their workflows.

What You’ll Do

🔧 Salesforce Integration Ownership

• Maintain and improve the Sendblue Salesforce managed package (metadata, flows, connected apps, custom objects).
• Work with Engineering to publish version updates, fix bugs, and test new features.
• Document setup steps, field mappings, and troubleshooting procedures.
• Manage client side onboarding and ensure successful deployments across various Salesforce orgs.
• Use AI tools (e.g., Claude, Copilot) to generate or refine small code snippets for automation and debugging.

💬 Customer Onboarding & Support

• Lead onboarding sessions for new Salesforce clients — from initial configuration to successful message sends.
• Troubleshoot API keys, permission issues, and integration edge cases.
• Create and maintain setup documentation, videos, and internal playbooks.
• Collaborate with CSMs and Product to translate client feedback into roadmap insights.

🌐 API Client Point of Contact

• Act as the first line of technical support for clients using the Sendblue API directly.
• Help external developers test and debug API requests (authentication, payloads, rate limits, webhooks).
• Reproduce and escalate bugs efficiently to the engineering team with clear context.
• Contribute to improving API documentation, SDK examples, and developer enablement materials.

What You Bring

🧠 Core Skills

• 2–5 years of Salesforce admin or implementation experience (bonus if from an ISV or AppExchange partner).
• Handson knowledge of Salesforce Flows, objects, permissions, and connected apps.
• Basic literacy in Apex, SOQL, or LWC (able to tweak and test AI generated snippets).
• Solid understanding of REST APIs, JSON payloads, and auth flows (OAuth 2.0, bearer tokens).
• Experience using tools like Postman or cURL for testing integrations.
• Clear, confident communication with both technical and nontechnical customers.
• Strong documentation habits and a proactive “see it, fix it” mentality.

🏅 Nice to Haves

• Salesforce Administrator or Platform App Builder certification.
• Experience supporting or implementing 3rd party SaaS integrations (HubSpot, Twilio, Gong, etc.).
• Familiarity with webhooks, Zapier, or Make.
• Exposure to basic scripting (JavaScript, Python) for testing integrations.
• Prior work at a fast scaling SaaS startup.

Why You’ll Love Working Here

• You’ll own a visible and strategic integration that directly drives customer activation.
• You’ll work alongside a small, fast moving Product and CS team that values initiative and experimentation.
• You’ll be empowered to use AI tools to work smarter, not harder.
• You’ll help shape how hundreds of businesses connect Sendblue with their CRM ecosystem.