Implementation Specialist

About RetailReady

We’re RetailReady (YC W24) - an AI-powered supply chain compliance engine shaking up an antiquated (and yes, unsexy) industry. After YC, we raised a $3.3M seed round and went heads-down building for our first enterprise customers. Fast forward: we’ve signed over 15 enterprise deals and have a strong pipeline - we’re officially in scaling mode.

We’re building world-class software that solves real problems for real people in the supply chain, the backbone of every business. From streamlining warehouse workflows to automating compliance for major retailers like Walmart, Target, and Amazon, RetailReady is where complex operations meet simple, scalable solutions.

What We Build

RetailReady is the first AI-powered compliance engine designed for retail supply chains. We automate the messy web of compliance requirements between brands, warehouses, and retailers - turning weeks of manual work into minutes of automation. Our platform integrates deeply with warehouse operations and connects with customer systems via EDI, APIs, and flat files.

We don’t just build dashboards. We build the nervous system of compliance inside a warehouse.

Why Retail Compliance Matters

• A massive problem: Retail compliance is fragmented, confusing, and costly - it’s also non-optional. In the US alone it is a $40B problem.
• Engineer’s playground: Complex workflows, messy data, and real-world impact.
• First to market: No one is solving this problem the way we are — we’re early and moving fast.
• Clear ROI: Customers see savings in weeks, not years.

About the Founders

We bring deep operational, product, and engineering backgrounds from Stord (supply chain unicorn) and Microsoft. We understand this space intimately, and in less then one year since launching, we've signed customers including Brümate, Natural Dog Company, and Ware2Go (a UPS company). Check out our Weekly Round Up Videos on LinkedIn to see our team culture.

The Role

We’re hiring an Implementation Specialist to onboard customers across RetailReady’s operational, systems, and EDI fronts. You’ll work with the Implementation Lead and partner with product and engineering to turn complex warehouse workflows into successful go-lives.

What You’ll Do

• Own customer onboarding end-to-end, from setup to first live shipments
• Configure RetailReady, test integrations, and troubleshoot process gaps
• Collaborate with engineers to turn recurring implementation pain points into productized features
• Manage on-site go-lives in warehouses (travel ~20–30%)
• Align warehouse teams, technical teams, and brand stakeholders for smooth launches

What We’re Looking For

• Strong systems thinker who loves problem-solving in real-world operational environments
• Highly organized and comfortable managing multiple concurrent projects
• Execution-oriented: when a customer says “go,” you’re already two steps ahead
• Comfortable with light technical work (API payloads, data mapping, etc.) or excited to learn
• Bonus if you’ve worked with EDI, 3PLs, or warehouse systems
• Bonus if you’ve done implementations, technical onboarding, or solutions engineering at a SaaS company

Why Join Us Now

• Ground-floor opportunity: Join a fast growing YC-backed supply chain startup
• Collaborative team: Be a part of the founding team that ships fast
• Winning culture: We’re building a generational company - and we play to WIN

Location & Compensation

Location: San Francisco (in-person team with occasional travel)

Benefits: Full health coverage, unlimited PTO, latest equipment

Ready to Join?

If you’re ready to get your hands dirty, learn fast, and help power the next generation of supply chain tech - we’d love to hear from you.

1. 15 minute call with co-founder
2. 30 minute call with Implementation Lead
3. Mock onboarding simulation
4. On site (2 hours)