Founding Engineer – AI / Backend & Infrastructure

We’re a fast-moving, YC-backed startup on a mission to redefine customer support with AI. We’re looking for a Founding Engineer, someone ready to roll up their sleeves, shape the product, own the stack, and help us build the company

About Quivr

Quivr is an AI-powered customer support platform that helps support teams respond faster, more accurately, and automate repetitive tasks, all while keeping brand voice and reliability intact.

We integrate knowledge bases, CRMs, internal tools, and live data so that support teams can:

• Generate draft replies
• Automate responses when confidence is high (autosend)
• Categorize and summarize tickets
• Reduce workload while improving customer satisfaction

Our goal is to redefine customer support efficiency with trustworthy automation.

We are a team of multidisciplinary, highly talented people who strive for technical excellence. We leverage our deep technical expertise to deliver the most value to our clients. That knowledge is our edge. Machine learning is at the very core of our vision, it’s how we think, how we build, and how we solve problems for our clients.

What you’ll do as a Founding Engineer

As one of the first engineers at Quivr, you’ll play a key role in shaping the product, technical stack, and company culture.

• Architect & build backend systems powering autosend, confidence scoring, knowledge ingestion, and monitoring at scale
• Design and improve data pipelines
• Build a multimodal search technical solution
• Ensure robust ingestion from heterogeneous data sources: helpdesk tickets, PDFs, JSON, CRM data, etc.
• We handle production systems: guarantee performance, scalability, and uptime of the platform
• Stay at the edge of GenAI & ML research
• Collaborate cross-functionally with product, customer success, and business stakeholders to deliver impactful features. We believe that engineers should stay close to real customer needs, not hidden away through endless layers. You’ll own features end-to-end, from idea to delivery in the hands of clients.

What we’re looking for

Hard skills

• Strong software engineering skills. we recruit engineers with a true engineering mindset. Strong software engineering fundamentals are a must. We look for people who love solving problems, aren’t afraid to dig deep and figure things out.
• Backend & infrastructure experience: You have built scalable APIs, data pipelines, you care about the system architecture.
• ML engineering: You won’t need an academic background, but a solid grasp of transformer architectures, retrieval methods, and multimodal embeddings is highly valued.
• Familiarity with LLMs / foundation models and their limitations (latency, hallucinations, bias, cost)
• Production-level experience with DevOps, CI/CD, observability, and security

Soft skills

• Pragmatism: You seek to provide value as fast as possible. Simplest solution to maximize value.
• Ambition: You enjoy tackling tough problems and pushing the limits of your skills to build cutting-edge AI systems.
• Curiosity: You may not have all the answers, but you're capable of learning anything.
• Ownership: You take full responsibility and initiative for the tasks or projects you are assigned.
• Nice: You enjoy absorbing knowledge from anyone and humbly sharing your own.

Background

• Master’s degree in Computer Science or equivalent experience
• 3+ years in a fast-scaling startup or a top tech company as a backend/ML/infrastructure engineer

Why join Quivr?

• A founding role with high ownership and strategic influence
• Equity in a fast-growing company
• Work on a market-defining product where customer demand and feedback are strong
• Remote-friendly culture, with a Paris hub for in-person collaboration

1. Interview with co-founders
2. Technical interview / workshop with our CTO
3. Informal meeting with all co-founders
4. Reference checks