Technical Account Manager

As a Technical Account Manager at Pump, you’ll play a foundational role in building and managing the infrastructure that powers our platform. You’ll work directly with engineers, founders, and cross-functional teams to design scalable, secure cloud systems and influence the technical direction of our company. This is a hands-on position where your contributions will shape not just our systems, but our product and culture.

Responsibilities -

• Lead pre-sales architecture, solution design, and technical delivery for AWS infrastructure projects.
• Architect and manage cost-efficient AWS environments, with a focus on EKS, reserved instances, savings plans, and FinOps best practices.
• Implement and maintain AWS governance at scale, including IAM policies, organizations, and delegated admin.
• Assess how AWS marketplace services (e.g., ROSA, Datadog) impact organization-wide cloud adoption and cost management.
• Manage and implement AWS governance services: Control Tower, CloudTrail, Access Management, Artifacts, and CloudFormation Stacks.
• Collaborate effectively with design, engineering, and leadership teams to integrate infrastructure decisions into product strategy.
• Rapidly prototype and experiment with new approaches to infrastructure and automation.
• Support a secure, scalable, and efficient cloud platform that enables our product to grow with customer needs.

Qualifications -

• 6+ years of experience in cloud infrastructure, DevOps, or solutions architecture.
• Deep hands-on experience with AWS, especially with EKS and enterprise-level governance configurations.
• Strong knowledge of FinOps, including cost optimization strategies and tooling.
• Skilled in infrastructure-as-code and automation tools (e.g., Terraform, CloudFormation).
• Excellent communication and collaboration skills across technical and non-technical teams.
• Startup experience or a strong bias toward action and experimentation.
• Bonus: Experience with AWS marketplace tools like Datadog, ROSA, or similar SaaS integrations.

Benefits (for U.S.-based full-time employees)

• 100% medical coverage for you
• 401k
• Unlimited PTO
• Free Weekly Lunch & Dinner in the Office
• Yearly company-paid team retreats.
• Developmental Bonuses

Compensation

$70,000—$130,000 USD