Parahelp
The AI support agent built for fast-moving software companies
Founding AI Engineer
About the role
TL;DR:
AI engineers build and improve the AI agents powering Parahelp - applying the latest techniques, running evaluations, building retrieval pipelines, and optimizing for speed and cost.
You might be a fit if:
- You've built production-grade LLM systems and agent architectures
- You have strong software engineering fundamentals and deep AI/ML knowledge
- You proactively automate your own workflow with AI tools
- You're ambitious and thrive in fast-paced environments
- You're always trying to move faster and find shortcuts
About the interview
- First round (30 minutes)
- Coffee chat (1 hour)
- Technical deep dive + Take home (1 hour)
- Final onsite (3 hours)
About Parahelp
Parahelp is an AI support agent built for fast-moving software companies. Set up Parahelp in just 1 day without any engineers to automate your complex support tickets end-to-end. It integrates with your existing ticketing system (such as Zendesk, Intercom, Front), knowledge sources, tools (like Stripe, Slack, Linear), and policies.
We're building Parahelp because we believe context—not intelligence—will be the primary bottleneck for AI agents automating high-impact work in the future.
Our current focus: Building an AI support agent that can automate highly complex support tickets end-to-end.
Our mission: Build AI agents that leverage context from customer conversations to automate high-impact work across support, success, product, and engineering.
Our momentum:
- Launched in August 2024.
- Working with leading software companies like Perplexity, Framer, Replit, and HeyGen.
- Backed by Y Combinator, Paul Graham, Perplexity Fund, Hidden Capital, and founders of Replit, Framer, Calm, ElevenLabs, Runway, Speak, Zendesk, etc.
