Customer Success Manager

Mercura is building AI software for the backbone of our economy.

We are one of the fastest growing companies from YC’s W25 batch and raised a heavily oversubscribed round at one of the highest valuations in our cohort. After surpassing $1M in ARR in under a year, we are looking for team members ready to go all-in to help us reach our next milestone: $10M ARR by the end of 2026.

One of our co-founders, Lukas, grew up in a trades family that has been active in the construction industry for over 115 years. Having worked on the construction site himself, he learned first-hand how slow and manual quoting still is in the industry.

In an era where AI becomes ubiquitous, we set out on a deeply personal mission: bring AI to the backbone of our economy - to the companies that keep our world running.

As our first Customer Success Manager, you will own the customer journey end-to-end — ensuring every user gets maximum value from Mercura. You’ll be involved throughout the full lifecycle: from expert discussions during sales, onboarding users, holding workshops, to expanding existing relationships.

Working closely with our CPO, sales, and engineering teams, you’ll translate customer feedback into actionable insights, influence the product roadmap, and drive product adoption. You’ll build strong, lasting relationships, proactively engage customers, and develop tailored success strategies that ensure satisfaction and measurable impact. As a trusted advisor, you help customers achieve their goals while advancing Mercura’s growth ambitions.

What you will be working on

• Customer relationships: Act as the main point of contact and trusted partner for our customers, driving satisfaction and long-term partnerships.
• Lead onboarding and implementation: Guide customers through onboarding and implementation - ensuring quick time-to-value and long-term engagement.
• Develop deep product and customer expertise: Develop a deep understanding of our software and customers, and champion customer needs in the product roadmap.
• Value creation: Help customers unlock measurable savings and efficiency gains, and support them during key negotiations.
• Own account success: Drive Mercura’s adoption through training and best practices, while managing accounts for retention, growth, and long-term strategic partnerships.
• Cross-functional collaboration: Work closely with our CPO, sales and engineering teams to ensure customer feedback shapes product development.

What we’re looking for

• You have 1+ years of experience in customer success, account management, or managing client relationships in SaaS, B2B, or consulting,
• You are a strong communicator, with the ability to engage confidently with C-level stakeholders and build trusted relationships.
• You are a proactive, empathetic and people-oriented team player, committed to supporting others and creating lasting satisfaction and business value.
• You have strong problem-solving skills and an analytical mindset that allows you to understand and present complex issues clearly.
• You are pragmatic, solution-oriented, and motivated to build something and grow with us
• Ideally, you have initial experience with construction, supply chain, and the trades
• You are willing to work five days a week from our Munich office with a higher intensity than in a 9-5 job, with occasional customer travel
• You are native in German and fluent in English

Company Perks

• Free team dinner (up to 4x/week)
• UrbanSportsClub membership - join our team workouts 3x/week
• Easy relocation to Munich — our office is located in the Werk1 Startup Incubator, where you can rent a 1-bedroom apartment right next to the office for just €750/month
• Access to any AI or productivity tools you need

Step 1: Intro call

Casual intro meeting with one of the founders to get to know each other and introduce Mercura.

Step 2: Practical exercise & role play

Two practical exercises to showcase your skills, followed by calls to walk us through your approach, insights, and solution for the exercise. The calls will include role plays in which we simulate the interaction with a customer.

Step 3: Personal fit Interview

Meet another co-founder member to get a feel for our culture and working style.

Step 4: On-Site

Work alongside the entire team for a day on-site from our Munich office to fully immerse yourself in our culture and collaboration style. This on-site will be paid.

Step 5: Offer & Reference Checks

If we see a great fit, you will get an offer, including a competitive compensation package with equity participation. At the same time, we’ll ask you to provide 2–3 references so we can gather additional insights into your strengths and working style.