Operations Manager

Purpose of the Role

The Operations Manager is a mission-critical role at Enerjazz, responsible for ensuring smooth, end-to-end operations from e-rickshaw onboarding and cash management to vendor and production coordination. You will manage cross-functional workflows, solve ground-level challenges, and build processes that enable fast, efficient scale-up—impacting everything from customer experience to business growth.

Key Responsibilities

1. E-rickshaw Onboarding & Field Operations

• Own the full onboarding process for new e-rickshaw customers—including documentation, orientation, and technology enablement.
• Oversee the timely activation and handover of batteries to end users, ensuring a smooth customer experience.

2. Cash Management & Control

• Coordinate daily cash collections and deposits from the field team, ensuring proper accounting and reconciliation.
• Implement controls and processes for handling, tracking, and reporting all cash flows related to battery distribution and swaps.

3. Vendor Management (Welding & Repairs)

• Manage relationships with welding vendors and service providers; ensure timely repair, retrofitting, or customization of rickshaws as per requirements.
• Monitor service quality, resolve escalations, and optimize vendor performance for cost and turnaround time.

4. Logistics, Production & Warehouse Coordination

• Liaise closely with the production and warehouse teams to align battery inventory, shipment schedules, and last-mile logistics.
• Ensure accurate tracking of stock movements, timely dispatch, and issue resolution for delivery/returns.

5. Process Improvement & Reporting

• Identify gaps and inefficiencies in operational processes; drive continuous improvement and SOP implementation.
• Maintain dashboards and generate regular MIS reports for management on key operational metrics—onboarding, cash flow, vendor TAT, inventory status, etc.

6. Team Management & Collaboration

• Lead and motivate a small team of field and operations executives.
• Foster strong communication and coordination between internal teams (sales, support, production) and external partners.

Skills & Competencies

Required:

• 6+ years’ experience in operations, logistics, or supply chain management—ideally in EV, automotive, logistics, or FMCG sectors.
• Proven ability to manage multi-location, on-ground operations and cross-functional teams.
• Strong understanding of cash management, inventory control, and vendor management best practices.
• Excellent organizational, problem-solving, and process improvement skills.
• Hands-on, proactive approach; able to operate independently and thrive in a fast-paced, evolving startup.
• Proficiency in Excel, MIS reporting, and basic use of operations/ERP tools.
• Fluent in Hindi and English; additional regional languages a plus.

Preferred:

• Experience in electric mobility, battery operations, or commercial vehicle segment.
• Familiarity with e-rickshaw ecosystem and field-level challenges.

Why Join Enerjazz?

• Play a pivotal role in scaling a high-growth startup redefining mobility for millions.
• Own end-to-end operations with real impact on customer success and business outcomes.
• Work alongside visionary founders and a committed, energetic team.
• Competitive compensation and ESOPs.

Ready to drive operational excellence in the electric mobility revolution?
Apply now to join Enerjazz Tech as our Operations Manager.

Enerjazz Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Interview process has 3-4 stages

1. Introductory Interview: Ex: What is your ideal job role that you want to pursue? Why are you unhappy with your current job?
2. Online interview. Here we will check basic skills, that are required for the job
3. Offline interview/field Assignment