doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.

We are looking for a detail-oriented and experienced IRS / EIN Specialist to join our team. In this role, you will be responsible for obtaining Employer Identification Numbers (EINs) from the IRS for newly formed companies. You will represent our clients directly in communication with the IRS via phone, ensuring accurate and timely processing of their EIN requests. You will also be responsible for helping collect information from clients for their ITIN applications and remitting it to a 3rd party vendor. You will work closely with the tax team to help with their requests as it relates to our clients and the IRS.

Key Responsibilities:

• Contact the IRS via phone daily during US business hours to obtain EINs on behalf of our clients.
• Represent clients professionally and ensure compliance with IRS regulations.
• Manage and track EIN applications, maintaining meticulous records of all interactions and documentation.
• Address any issues or follow-ups related to EIN acquisition efficiently and effectively.
• Collaborate with internal teams to ensure client needs are met in a timely manner.
• Own the internal process of submitting ITIN applications to a 3rd party vendor
• Report weekly on performance (ITINs submitted, EINs extracted, Cases In progress, AVG extraction time, etc)

Skills and Qualifications:

• Minimum of 3+ years of experience working with the IRS on various cases, particularly involving EIN acquisition.
• Active PTIN number, SSN number, or certification as a CAA (Certified Acceptance Agent) or EA (Enrolled Agent).
• Strong understanding of IRS procedures and compliance requirements.
• Excellent communication and problem-solving skills, with the ability to represent clients professionally.
• Detail-oriented with strong organizational and time management abilities.
• Ability to work in the US timezone and manage daily IRS interactions effectively.

Nice to haves:

• You know the process and have processed ITIN applications
• You are good at reporting and have generated reports on a weekly basis previously
• You have worked with the IRS on abatements and POAs
• Prior experience in a business formation company is a plus

Why Join Us:

• Opportunity to learn about tax filings, bookkeeping and working in the tax department
• Opportunity to work with a dynamic and innovative company at the forefront of the industry.
• Collaborative and supportive team environment with opportunities for growth and development.
• Flexibility to work remotely from anywhere with a stable internet connection. 
• Competitive compensation package with performance-based incentives.

If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you! Join us at doola and be part of a team dedicated to simplifying the path to business success. Apply now by sending your resume and a cover letter outlining your qualifications and why you are the ideal candidate for this position.