Customer Success Legend

What we are building at Conveo

Conveo is the AI research platform enabling fast, affordable, and high quality consumer / B2B research. Global brands like Unilever, Google, and Orange use our AI video interviewer to generate across insights, marketing, and product teams.

#1 What problem are we solving and why is this an important problem to solve

The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them.

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#2 The team you will join

You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.

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#3 how we operate:

• We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time.
• Our engineering team talks directly with our customers. No layers in between.
• We work hard and we have fun.
• To keep our quality bar incredibly high, we want to execute with the smallest possible team.

The Role

As a Customer Success Manager at Conveo, you ensure that day-to-day users, researchers, marketers, product teams, get meaningful value from Conveo fast and expand their usage over time. You are the product and research expert who helps teams run world-class research, drives bottom-up adoption, and deeply understands how customers execute work on the platform.

You will work closely and build relationships with with researchers across marketing, product, and strategy at global Fortune500 brands. Your goal is to make customers love our product and our team by going above & beyond to helping clients get value from Conveo

You will sit at the intersection of research, product, and commercial outcomes. Previous research experience is helpful, but not a requirement!

Your mandate: ensure customers see tangible value fast, expand their usage over time, and turn them into referenceable advocates.

This is a high‑impact, hands‑on role in which you will:

• Work directly with insights, marketing, and product teams at global brands.
• Translate research and business objectives into high‑quality projects on Conveo.
• Partner closely with Account management on renewals and expansions.

Your Mission

1. Drive adoption & tangible user value

• Lead users from onboarding to early wins, ensuring time-to-value is short.
• Design success plans (goals, value metrics, usage milestones).
• Train teams on running projects, analyzing results, and applying insights.

2. Be the go-to partner for researchers & practitioners

• Build personal, trusted relationships with day-to-day users.
• Help customers translate business problems into research designs on Conveo.
• Provide hands-on support for pilots, project setup, analysis flows, and best practices.

3. Deliver high-quality research outcomes

• Ensure users execute insightful, methodologically sound projects.
• Pull in Conveo’s research specialists when advanced support is needed.
• Monitor pilot success metrics and turn them into internal wins for your champions.

4. Ensure retention signals are strong

• Track usage, engagement, and stakeholder coverage at the user level.
• Flag risks early (low activity, org changes, unclear ownership).
• Prepare clear documentation and insights for the Account Manager to inform commercial strategy.

5. Bring structured customer feedback into Product

• Turn user observations into actionable insights for PM & Engineering.
• Identify friction and help prioritize features that drive adoption.
• Create templates, playbooks, and materials that scale customer onboarding.

What we're looking for

• 4+ years in Customer Succes, Consulting, Market Research or similar roles
• Excellent communication skills: active listener, clear writer, strong at framing trade‑offs and influencing decisions
• High energy, sense of ownership, and bias to action. You are comfortable in a fast‑moving, low‑politics, high‑standards environment.
• Comfortable working with AI‑driven products and translating technical concepts into simple narratives for non‑technical stakeholders.

Nice to haves:

• Experience working with enterprise or upper‑midmarket accounts, ideally in CPG, Tech, Pharma, or Financial Services.
• Familiarity with market research or marketing workflows (qual research, panels, moderating, survey / interview design).
• Technological affinity and ability to play with AI tools like clay, lovable & others

What success looks like

• Clients trust and love Conveo and you personally
• High net revenue retention across your accounts, driven by strong renewals and meaningful expansion.
• Customers that reliably hit their research and business goals using Conveo, with clear before / after stories.
• Clean, predictable renewal pipeline because leading indicators (usage, engagement, stakeholder coverage) are well understood and tracked.
• Referenceable customers who are happy to speak with prospects, appear in case studies, and join events with us.
• Internal teams (Sales, Product, Research) see you as a trusted partner and rely on your customer context.

Why this is an incredible opportunity in your early career:

• Massive learning curve: You'll work directly with Fortune 500 brands, solving real business problems with cutting-edge AI technology experience that would take 5+ years to gain elsewhere.
• Own real impact from day one: Your work directly shapes customer outcomes and company growth, not buried in a hierarchy.
• Build rare, valuable skills at the intersection of AI, research, and enterprise sales that will define the next decade of business.

Why join us?

• Work directly with founders and leaders with a winning track-record.
• Help define how AI‑powered research becomes the new default for global brands.
• Join a world-class team with the ambition & execution power to break growth records.
• Competitive compensation with meaningful upside, and room to grow as the company scales.
• A culture that combines high standards, customer obsession, and fun, with a focus on doing great work with a lean team.
• Opportunities to travel globally to meet customers in person, building deep relationships and understanding their markets firsthand.

Because we all like being surrounded by Legends like James:

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