Senior Community Association (HOA) Manager

Overview: Assembly HOA is seeking a proactive and experienced Senior Community Association Manager to oversee multiple homeowner associations. In this strategic role, you will drive operational excellence, foster strong community relationships, and ensure exceptional customer service using Assembly’s advanced management platform.

About Assembly: Assembly HOA is an AI-enabled HOA management company transforming homeowner associations into turnkey communities through innovative software and dedicated community management. We automate processes, enhance transparency, and support community goals through smart planning. Our culture emphasizes ownership, accountability, and exceptional customer care.

Key Responsibilities:

Community Operations & Management

• Oversee daily operations across multiple HOA communities, ensuring high standards of efficiency and quality service.
• Conduct regular property inspections, identify maintenance needs, and implement effective solutions promptly.
• Supervise maintenance projects, improvement initiatives, and construction projects to ensure timely, within-budget completion.

Customer & Board Relations

• Build and maintain positive relationships with community board members, residents, and vendors.
• Serve as the primary liaison addressing resident inquiries, resolving conflicts, and ensuring rapid and satisfactory issue resolution.
• Facilitate welcoming and onboarding processes for new residents, promoting community engagement and satisfaction.

Administration & Compliance

• Maintain accurate and detailed records in Assembly’s digital platform, including meeting minutes, management reports, and work orders.
• Ensure compliance with applicable regulations, including familiarity with Davis-Stirling Act guidelines.

Qualifications:

• Minimum 1+ year of direct HOA management experience.
• CMCA certification preferred; AMS certification is a strong plus.
• Excellent organizational, communication, problem-solving, and interpersonal skills.
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Familiarity with California HOA regulations (Davis-Stirling) is highly desirable.
• Proficiency with digital management platforms and comfort with technology solutions.

Cultural Fit & Attributes:

• A proactive, self-motivated approach to management and problem-solving.
• Passionate about delivering exceptional customer experiences.
• Team-oriented mindset, focused on collaboration and continuous improvement.

Location & Work Environment:

• This role is based on-site in our Glendale office, requiring regular presence (minimum 4 days per week).

Compensation & Benefits:

• Competitive salary range of $65,000 - $80,000 annually.
• Comprehensive benefits package including medical, dental, vision, PTO, and retirement plans.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Evenings as needed
• Monday to Friday

Work Location: In person