Enterprise CSM

About Artisan

At Artisan, we’re building real AI employees - not copilots, not assistants, but autonomous teammates.

Our first, Ava, is an AI BDR. She finds and researches leads, writes emails in customers’ tone of voice, runs outbound sequences, self-optimizes, and manages email deliverability infrastructure. She learns, adapts, and improves over time - just like a human would.

We went through Y Combinator (W24) and have raised $35M+ from top investors. We’re at $7M+ ARR, with hundreds of customers including CookUnity, Quora, and SumUp.

We’re currently working on Ava 2.0, pushing the boundaries of what an AI employee can do. And we're hiring.

Role overview

We're growing fast in the Enterprise segment and you’ll be the first Enterprise CSM on the Artisan team, playing a key role in defining how we interact with enterprise accounts.

• Own onboarding, implementation, and go-live for enterprise clients

• Lead strategic business reviews, executive-level check-ins, and ROI discussions with C-suite and senior stakeholders

• Monitor adoption, usage, health, and key success metrics (e.g., value delivered, ROI, retention, NPS)

• Proactively identify upsell, cross-sell, and expansion opportunities within your accounts

• Serve as the primary point of customer escalation alongside customer support, managing complex issues and coordinating resolution with internal teams

• Advocate for your clients internally - convey product feedback, feature requests, and customer pain points to drive roadmap prioritization

• Build and maintain lasting relationships, ensuring clients view us as a strategic partner, not just a vendor

• Develop playbooks, scalable processes, and best practices for Enterprise CSM across the organization

Location: Remote, North America timezone

Team: Customer Success

Reports to: Manager, Customer Succes - Michael Catanzaro

Who you are

• 5+ years experience in enterprise customer success

• Experience managing enterprise clients (e.g. $100K+ ARR accounts)

• Ideally experience at a competitor company

• Demonstrated track record of driving retention, upsell, expansion, and renewal in large accounts

• Strong executive presence; comfortable presenting to C-level stakeholders and leading strategic discussions

• Excellent communication, influencing, and negotiation skills

• Analytical mindset; ability to synthesize data into actionable insights

• High degree of autonomy, proactivity, organization, and ability to juggle multiple complex accounts

Interview process

1. Introductory chat with our recruiter

2. 30-minute call with Michael, our head of Customer Success

3. Take-home trial task.

4. 30-minute trial task review call with Michael.

5. 30-minute culture and values call with Jaspar, our CEO.

Our culture and values

• Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomes.

• Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle.

• Customer-first, always. Every decision is made with the customer experience at the center.

• High standards, every detail. Quality matters in everything we ship, from product and code to copy and design.

• Clear, direct communication. We value candor, fast responses, and feedback.

• Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together.